CANCELLATION POLICY

Welcome to ConnectHub! Our mission is to provide top-tier services and an exceptional experience for all our users. Below is our cancellation policy outlining the terms and procedures for canceling your subscription.

Cancellation Within the First 30 Days

If you cancel your ConnectHub subscription within the first 30 days, you are eligible for a full refund. To initiate your cancellation, please email us at

support@connecthub.nz

with your account details. We will process your request promptly, and the full subscription amount will be refunded to your original payment method.

Cancellation After 30 Days

Payments made after the initial 30 days are nonrefundable. However, access to ConnectHub will remain active through the end of your current billing cycle, ensuring you have time to complete any ongoing tasks. Refunds, including prorated refunds, are not available for unused days or features.

Notice Period for Monthly Subscriptions

Month-to-month subscribers can cancel anytime after the initial 30 days. To process your cancellation, we request written notice at least

30 days prior to your desired cancellation date. If notice is provided within 29 days of the desired date, the final month’s payment will still be charged, with access continuing through the notice period.

Cancellation Under 12-Month Agreements

For subscriptions under a 12-month agreement:

To cancel, email support@connecthub.nz and complete the "Early Termination Request Form."Early termination incurs a fee equal to two months’ subscription charges to cover administrative costs. A 30-day written notice is required. If notice is received within 29 days of the desired date, the next month’s payment will also apply. Your cancellation is confirmed once the termination fee is paid in full. Access will continue through the end of the billing cycle.

Data Retention and Reactivation

After cancellation, you have a 3-day window to reactivate your account without losing data.After this period, all account data will be permanently deleted. This includes customer lists, templates, workflows, and configurations. Ensure you download or transfer all essential data before cancellation.Alternatively, use the Account Parking Option to preserve your data for up to 6 months (details below).

Account Parking Option

If you wish to retain account data without active access, you can park your account for $50/month:

Access is temporarily removed, but data is retained.Reactivation is required to resume full access.Parking is available for up to 6 months, after which standard billing and services will resume automatically. To park your account, email support@connecthub.nz with the subject "Account Parking Request."

Downgrade Options

Instead of canceling, you may choose to downgrade to a lower-tier if available, for reduced features and cost. To discuss downgrade options, contact us at support@connecthub.nz, and we’ll help you find the best fit for your needs.

Refunds, Credits, and Non-Refundable Fees

Refunds apply only to cancellations made within the first 30 days.Unused features, remaining credits, telephony usage, and SMS or email charges are non-refundable.

Cancellation Process

To cancel your ConnectHub subscription:

Email support@connecthub.nz from the email address associated with your account.Use the subject line: "Subscription Cancellation Request."Include the following details:Full nameConnectHub account usernameReason for cancellation (optional, but appreciated for feedback).

Our team will acknowledge your request within 1-2 business days and confirm the cancellation.

Policy Updates

We reserve the right to update this policy at any time. Updates will be posted with a revised "last updated" date, and significant changes will be communicated via email or a notice on our website.

For questions or assistance, email support@connecthub.nz . We’re here to help!