Enquiry and complaint pipelines
Each enquiry or complaint has a stage, so nothing sits unseen.
Registrations, Grants, and Enquiries
Iwi, hapū and whenua trusts
Registrations, grants, enquiries and complaints all need a trail so whānau get a response until every pātai is answered. ConnectHub holds that trail in one place for the team.
Why this fits
- Log every enquiry or complaint.
- Track member pātai through to close.
- Hold registrations beside the diary and follow-up.
- One place for the team, instead of five inboxes.
Features that matter here
Registration tracking
Registrations sit in the member database, beside the diary and the follow-up.
An owner on each pātai
A task and an owner sit on each pātai, so someone is responsible for the reply.
SMS and email follow-up
The next message can go by SMS or email without starting again in another inbox.
Shared inbox
The team works from one inbox.
Open and closed
Reporting shows what's still open and what's closed.
Whenua register
Self-service registration forms, so registered members and whānau go straight into one database.
Grants applications
Registered members or whānau apply for the grants your trust runs, inside the Private Community Portal. Admins manage the process in one place, next to your member database.
Bulk pānui
Send pānui by text and email, from the same place as your replies.
Events, hui and RSVPs
Hui and events sit with the member database, and registered members can RSVP without a separate tool.
Segments and tags
Group registered members by hapū, marae or rohe, so the right pānui goes to the right whānau.
Private Community Portal
A private memberships area for registered whānau, not a public Facebook group. Own the data, control invites, set conversation permissions by hapū or role, host training and workshops, and keep AGMs and hui on a proper events calendar.
Platform tools that matter here
Websites, landing pages and forms
A website builder that's built in
Registration and update forms on your own site, so registered members and whānau go straight into one database. Pages for grants, pānui and AGM info.
Comes with ConnectHub
AI employee
An AI agent can answer the common pātai (how to register, when the AGM is, where to find a form) and log every enquiry or complaint for the team to close.
Comes with ConnectHub
Ad Manager
Reach registered and unregistered whānau with a Facebook ad ahead of registrations or an AGM, with sign-ups tracked back to the ad.
Ad spend is paid to the ad platform.
Comes with ConnectHub
Social Planner
Schedule pānui and AGM reminders across Facebook, Instagram and LinkedIn from one calendar, with sign-off before anything posts.
ConnectHub does a lot. Hono switches on what you need first and adds the rest when you're ready.
How a typical week looks
Step 1
Pātai in
An enquiry, complaint, grant item or registration arrives.
Step 2
Assign and log
Someone owns it, and the record is there.
Step 3
Respond and close
The reply goes out, and the pātai closes with a clear record.
A note on security
Built on HighLevel. Hono is a New Zealand partner, kaupapa Māori and Māori-owned.
Talk to Hono about your kaupapa
Hono sets ConnectHub up around the way you already work. Let's kōrero.
Related industries
Other ways people use the same digital whare.
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